Recovery Care Coordinator (RCC) – Fort Bragg, NC; Camp Lejeune, NC; Fort Campbell, KY; Fort Belvoir,
VA; Crystal City, VA; Stennis, MS; Virginia Beach, VA; Soceur, Germany; MacDill AFB, FL; Hurlburt Field,
FL; Eglin AFB, FL; Fort Benning, GA; Hunter Army Air Field, GA; Brooke Army Medical Center, TX;
Cannon Air Force Base, NM; Camp Pendleton, CA; Naval Base Coronado, CA; Virginia Beach, VA; Fort
Carson, CO; Joint Base Lewis-McCord, WA; and Camp Smith, HI

DESCRIPTION OF REQUIRING ORGANIZATION:
The U.S. Special Operations Command (USSOCOM) Warrior Care Program (WCP) provides non-clinical
case management and advocacy services for Special Operations Forces (SOF) wounded, ill, or injured
(WII) service members. The focus areas are in Recovery Care Coordination, Military Adaptive Sports,
Benevolence, and Career Transition. Services are extended to families, veterans, caregivers, and
significant others of SOF WII. The Warrior Care Global Support (WCGS) effort is a non-personal service,
performance-based requirement in support of USSOCOM WCP. The program will provide support
services to the USSOCOM Enterprise:
 Headquarters, United States Special Operations Command (HQ USSOCOM).
 Warfare Command (NAVSOC); Air Force Special Operations Command (AFSOC); Marine Corps
Forces Special Operations Command (MARSOC); and Joint Special Operations Command (JSOC).
 Theater Special Operations Commands (TSOCs) include Special Operations Command Africa
(SOCAFRICA); Special Operations Command Pacific (SOCPAC); Special Operations Command
Korea (SOCKOR); Special Operations Command Europe (SOCEUR); Special Operations Command
North (SOCNORTH); Special Operations Command South (SOCSOUTH); and Special Operations
Command Central (SOCCENT).

TASK PURPOSE/SCOPE:
The purpose of this requirement is to provide services to the USSOCOM WCP by providing the full-time
personnel necessary to support the focus areas of Recovery Care Operations, Military Adaptive Sports,
Benevolence, and Career Transition as it relates to USSOCOM’s WCP. The WCGS team provides
coordination on the provisions of non-clinical healthcare, social, financial, education and/or vocational
services to clients, families, and significant others to enable them to navigate the processes associated
with obtaining and effectively utilizing those services.
The contractor shall provide all support to the USSOCOM WCP as defined in this Statement of Work
(SOW), except for those items specified as Government furnished property and services. The contractor
shall perform to the standards in this SOW and subsequent polices, standard operating procedures and
standards of practice as they are implemented by either reference or full text.

RECOVERY CARE COORDINATOR (RCC):
The RCC is the non-clinical case manager and advocates on behalf of the RSM and family by managing
their individual case via the Comprehensive Recovery Plan (CRP). Responsibilities encompass the full

spectrum of care, services, and benefits needed for holistic recovery of the whole person. The RCC shall
perform tasks such as:
 Conduct initial client needs assessment and develop/maintain the CRP.
 Conduct CRP briefings with RSM’s unit leadership. Perform as liaison to local unit leadership for
SOF WII under care regarding current CRP status, information, and coordination of efforts while
recommending courses of action (COAs) for RSM.
 Collaborate with Recovery Team members involved with the RSM/family and/or caregivers for
the development and execution of the CRP.
 Communicate with the service member and with the service member’s family or other during
the care, recovery, and transition of the service member.
 Provide information about benefits available from Federal, State, and local agencies.
 Educate RSMs on proper procedures for navigating the military medical care system.
 Research regulations, manuals, instructions, National Research Directory lists, and all available
sources to develop comprehensive and innovative solutions to client problem sets within the
DoD care domains.
 Make all efforts to minimize delays and gaps in treatment and service; ensure detailed updates
are made to the CRP as defined in applicable guidance and USSOCOM operational requirements.
 Address needs for the family and/or caregivers as they arise.
 Coordinate the transfer of an updated CRP to, and directly communicate with, appropriate
personnel should the RSM be moved to a different location for care.
 Close the CRP when the RSM has met all goals or declines further support and maintain all
documents according to applicable USSOCOM policies.
 Utilize the WCP Database to document the delivery of benefits, medical care, and non-medical
care.
 Conduct unit immersion briefings for newly assigned unit commanders ideally within 60-days of
assignment.
 Report activity with installation leadership/agencies through the Regional Lead and contract
Task Manager.
 Transport RSM in personal or government provided vehicles with prior approval by the Regional
Operations Officer, Chief of Recovery Care Operations, or the COR.
 Establish trust and build rapport with stakeholders in the warrior care process.
 Effectively prioritize and utilize time management skills to meet all mandated milestone markers
as defined in USSOCOM Directives and WCP Policies and Procedures.
 Collaborate with community partners such as veteran organizations, Family Readiness Centers,
training, and employment resources both on and off the installation to form a pool of resources
to support the care of our RSMs, their families, and their caregivers.
 Perform general office and administrative support functions.

LOCATION AND HOURS OF WORK:
The contractor shall perform services under this contract at the location identified on the attached
Technical Exhibits. Alternate work locations may be allowed if coordinated with and approved by the
Government. Government business hours are Monday – Friday, 9:00 AM – 3:00 PM. Contractors and
Government representatives shall establish 8-hour workday schedules that require Contractor
personnel to be present during core business hours. Operations may require contractor personnel to
work more than an 8-hour workday.

Reef Systems