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Referral Management Clerk

Seymour Johnson, NC
Administrative support in the Referral Management Center for customer service, referral tracking, referral appointing, and reporting activities. This position will support the daily functions of specialty care referral appointing, referral review and coordination, beneficiary counseling and referral tracking at the MTF.

  • High School Diploma or General Educational Development (GED) equivalency.
  • Completion of an Administrative Assistant program is desired.
  • Minimum six (6) months of experience working in a medical office setting.
  • Two (2) years healthcare administrative experience in either an inpatient and/or outpatient care setting within the past three (3) years preferred.
  • Mandatory knowledge and skills.
  • Minimum of 50 WPM is required. General medical ethics, telephone etiquette, and excellent communication and customer service skills.
  • Ability to communicate effectively, both orally and in writing.
Physical Requirements:
  • The work is primarily sedentary.
  • Physical demands include prolonged walking, standing, sitting or bending.
Unique Military Health Care Systems/Procedures:
  • The Composite Health Care System (CHCS) and the newest version, Armed Forces Health Longitudinal Technology Application (AHLTA), or other MTF ICD-B programs must be utilized for referral management services.
  • Access will be granted by local MTF connectivity and the contractor shall comply with MHS communications and Government IT security standards and policies.
  • The military facility will provide system accounts for MASS personnel after required training and security procedures have been completed by the contractor.
  • If the Military Health Service processes moves away from specified systems, the government will modify the task order accordingly.
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