Ensure all customers sign into the A&FRC to document usage of Discovery Center and A&FRC programs.
Ensure all customers visiting the A&FRC for something other than the Discovery Center complete and sign the Statement of Understanding forms.
Conduct weekly checks of client computer usage, insuring that computers are being used for job search functions, relocation issues, deployment contacts, and not for unauthorized Internet sites. Ensure computer workstations are clean, neat, and orderly. Wipe down computer workstations and computers on a daily basis. Ensure Anti-Virus scans are performed daily. Enforce computer usage rules.
Input and track Discovery Center and A&FRC visits in the AFFIRST data tracking system as needed throughout the day.
The Contractor shall clear user CAC/PKI certificates from Internet Explorer at least weekly
The contractor shall clear the temporary Internet files folder weekly
The contractor shall check for current operating system software weekly and install updates to system and applications (programs) as needed.
Maintain sign-in logs for the A&FRC, DRC computer room. Ensure each client signs the log upon arrival.
Maintain accountability statistics on client-used resources. Develop charts, logs, and statistical summaries as directed by A&FRC management
Document client contact statistics and resource use in Air Force Family Integrated Results Statistical Tracking (AFFIRST) daily.
Be responsible for general housekeeping. Areas shall have a neat, clean and professional appearance at all times.
Contractor or designated representative shall attend and record weekly A&FRC staff meetings to ensure compliance with agency vision, mission. Typed staff meeting minutes will be completed/provided NLT 2 working days after staff meeting for distribution to A&FRC personnel on the shared drive.
Work closely with A&FRC leadership to address concerns with the DRC.
Invoice monthly for services rendered. Time off not covered by a replacement will not be compensated for, and will be subtracted from the invoice for that month
Must be proficient in applying and troubleshooting Microsoft Office Suite applications to include MS Windows, MS Word, MS excel, MS PowerPoint and must quickly become proficient
on other available resource software in order to maintain integrated reports using Microsoft Word with Excel spreadsheet and data analysis
Basic communication skills appropriate in the professional environment of the A&FRC. Therefore, a minimum of 12 college credit hours in social work or social services is required; or a minimum of one-year experience working in an Air Force A&FRC or a similar helping service agency environment will be a suitable substitute.
Contractor should have a basic understanding of military protocol, support group organizations, understanding of family systems in a military setting, and poses the ability to communicate and work effectively with a diverse population.